Cancellation and Refund Policy

Please note the Cancellation & Refund Policy for Ignite Youth events below.

To initiate a refund or arrange a registration transfer, please contact us.

 

Ignite Conference

 Refund available less $25 administration fee.

Before 30 June:

Before 31 August:

From 1 September:

50% refund available.

No refund available from this date, or for non-attendance at the event, however registrations can be transferred to a new person (see below).


Other Ignite Youth Events

Refund available less 20% administration fee (max fee $25).

Up to 28 days before

50% refund available.   [extended to 2 days before for events under $40]

Up to 14 days before

From 14 days before

No refund available from this date, or for non-attendance at the event, however registrations can be transferred to a new person (see below).


Transferring Registrations

Unless stated otherwise, all Ignite Youth events allow registrations to be transferred to a new attendee.  To transfer a registration, the new attendee needs to complete a registration using a ticket code provided on request.

Please note that a $10 administration fee applies to all transfers, or $40 administration fee after 1 September for Ignite Conference. 


While we understand that circumstances can change after registering for an event, these fees cover the administration required for cancellations and event costs already incurred.


Indemnity

I understand that while every reasonable precaution will be undertaken to ensure my protection, I hereby release Emmanuel Community, authorised Staff and Volunteers (“Emmanuel Community”) from any and all liability in the event of any injury, accident, misfortune, damage or loss that may occur to me and my property while present at the Ignite Conference. Further, I indemnify Emmanuel Community from and against all loss, including legal expenses, connected with or arising from any claims or demands in relation to my attendance at Ignite Conference, including leaving the conference venue without permission. I agree and understand that Emmanuel Community reserves the right to exercise discretion to refuse to register any delegate upon medical and/or other grounds without providing a detailed reason for doing so.

Medical Treatment Consent

I give permission for Emmanuel Community to obtain emergency medical, hospital or ambulance assistance and/or treatment for me at any time they consider necessary. I acknowledge that I will be liable for any medical, hospital or ambulance expense incurred in my treatment and I agree to pay those expenses.

Privacy Declaration

I understand that Emmanuel Community may collect information about me in accordance with their Privacy Policy, and that this information may be disclosed to certain parties it engages to organise the event. I consent to these details being used by Emmanuel Community, and other host organisations where applicable, for the promotion of future events and resources via post, phone, email and sms. I can elect to have my details removed from their database at any time. I understand that Ignite Conference will be captured in photographs, video and audio, and that Emmanuel Community reserves the right to use this material for promotional purposes or other resources. [Emmanuel Community’s Privacy Policy is available at www.emmanuelcommunity.com.au/privacy]